terms and conditions

Last Updates Jan 1, 2026

Isla Luxe Travel, LLC if fully dedicated to planning a wonderful vacation for couples enjoying a honeymoon or a destination wedding or even a family vacation where you all pick a place and we do the rest. We handle all of the details, so you can just show up. The terms "we", "us" and "our", and “Isla Luxe” refer to Isla Luxe Travel, LLC a North Carolina limited liability company. The term "you" and “traveler” refer to the customer and all members or their party that book through us. The following terms and conditions are applicable to your booking. Travelers will be subject to the following terms and conditions, together with any additional documentation we give you, and any additional terms and conditions of any Supplier that are applicable to your travel arrangement (“The Agreement”). By making a booking through our reservation registration link you are consenting to be bound by The Agreement. These terms and conditions contain important legal obligations that you make including a waiver of liability and waiver of a class action lawsuit, and choice of law provisions, so it is important that you read them carefully. If you do not agree with any of the terms of The Agreement, you should not make a booking with us or participate in a trip. If you are making a booking as a group, the leader of the group is responsible for sharing these Terms and Conditions with all members of the group and is financially responsible for the booking. We will not be liable for a group leader’s failure to share these Terms with all travelers in their group. You acknowledge and agree that we may change these Terms and Conditions from time to time and that those changes become effective immediately. If we make material changes, we will provide you notice of those changes. Your continued use of our services following the notice of any changes constitutes your acceptance and agreement to be bound by such changes. You agree to be bound by the Terms and Conditions that are in effect at the time of travel or cancellation. You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, and (c) you being denied access to the applicable travel related product or service. 1 You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct.

Scope/Agency Isla Luxe Travel does not provide, own, or control the travel services and products that are provided as part of your trip, such as flights, accommodations, rental cars, packages, or travel insurance (the “Travel Products”). The Travel Products are owned, controlled or made available by third parties (the “Suppliers”) such as airlines, hotels and tour operators. The Suppliers are responsible for the Travel Products. The Supplier’s terms and privacy policies apply to your booking so you must agree to and understand those terms. Your interaction with any Supplier is at your own risk; Isla Luxe Travel does not bear any responsibility should anything go wrong with your booking or during your travel. Hence, as the traveler, you agree that
Isla Luxe Travel acts only as agent for the traveler in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the travelers’ benefit, and on the express condition that Isla Luxe Travel shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith. Booking/Payment: We look forward to booking travel with you. Your booking will be confirmed on receipt of the completed reservation registration link and applicable deposit payment. After booking you will receive your booking confirmation with our travel details. Deposits are NON REFUNDABLE, unless stated otherwise in the Terms & Conditions of the Supplier. If any payment is not paid by the stipulated date, Isla Luxe Travel reserves the right to treat the booking as canceled by you in which case the terms and conditions of cancellation become applicable. Please review documents carefully and promptly as we will not be responsible for any errors. It is your responsibility to review all travel documentation and alert us as soon as possible with any corrections. Booking Accuracy and Legal Names: Traveler is required to immediately review all aspects of their booking to verify (but not limited to): all travelers’ names, mailing address, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipt. Please notify us immediately if any omissions and/or corrections are needed regarding the booking details. Traveler(s) voluntarily assumes full & sole responsibility for any and all risks and/or costs involved with failure to report such errors 2 and/or omissions. Traveler is required to verify the accuracy of
every traveler’s LEGAL first, middle, and last names. It is mandatory that traveler names be identical to the LEGAL first, middle, and last names and identical to the names as they appear on booking and travel documents. Credit Card Bookings: While we do accept major credit cards including Visa, Mastercard, American Express and Discover, travelers must provide to us a click authorization for every transaction for your trip. Your authorization is an agreement for us to charge your card and an acknowledgement and agreement to these terms and conditions including the cancellation terms. As such you agree not to make any improper chargebacks. In certain cases, you have the ability to dispute charges with credit card companies ("chargebacks"). Before initiating a chargeback, we ask you first to call us to discuss any questions or concerns about our charges. We will work with you in attempting to resolve your concerns. By using our service to make a reservation, you accept and agree to our cancellation policy. Isla Luxe Travel retains the right to dispute any chargeback that is improper and recover any costs, including attorney’s fees related to improper chargebacks. Additionally, in the event of an improper chargeback, we retain the right to cancel any travel reservation related to that improper chargeback. The following chargeback scenarios are improper and we retain the right to investigate and rebut any such chargeback claims: • Chargebacks resulting from non-cancellable reservations, whether or not the reservation is used. • Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card. This does not include credit card fraud. • Chargebacks arising from inconsistency or inaccuracy with regard to the supplier’s product description. • Chargebacks resulting from force majeure or other circumstances that are beyond the control of Isla Luxe Travel or the Supplier. • Chargebacks resulting because you do not agree with the cancellation policy. Exchange Rates: Isla Luxe Travel quotes prices in US currency, based on the exchange rates for the respective foreign
currency. Exchange rates are subject to fluctuation. Traveler's exchange rate is only fixed when full
payment is made, unless otherwise noted on Traveler's itinerary. Any price that Isla Luxe Travel
quotes is subject to change without notice until full payment is made, unless guaranteed in writing
with a specific expiration date. All reservations are subject to cancellation and penalties as described
below if payments are not received on the due date. Late fees are not covered by the travel
insurance and are always non-refundable. We reserve the right to refuse a booking without giving
any reason and shall in that event return any deposit received. 3 Cancellation: As described above,
planning travel takes extensive time and research and Isla Luxe Travel is required to pay all suppliers
well in advance of your vacation date. All suppliers have their own cancellation policies, which apply
to your booking. All cancellations must be received by Isla Luxe Travel in writing. Upon, receipt of
your cancellation request, Isla Luxe Travel will reach out to Suppliers for any applicable refunds as
outlined in the Supplier’s terms and subject to their review. If you are entitled to a refund, please
note that the supplier is responsible for this refund, not Isla Luxe Travel. Generally, flight tickets,
hotel reservation and other items provided for the travel cannot be refunded if they are partially
used. Suppliers may choose to provide a travel voucher or credit in lieu of refund. We are not
responsible for a Supplier’s failure to pay a refund or for Supplier bankruptcy or insolvency. Money
will be refunded to the original payor. Because we and our Suppliers strictly adhere to our
cancellation terms, we strongly recommend the purchase of a Travel Protection Plan. Changes and
Cancellation by the Supplier: We will inform you as soon as reasonably possible if a Supplier needs to
make a significant change to your confirmed booking or to cancel. We will also liaise between you
and the Supplier in relation to any alternative arrangements offered by the operator but we will
have no further liability to you. During local or national holidays, certain facilities such as museums,
sightseeing trips and shopping may be limited or unavailable. In such instances itinerary changes are
made by Suppliers seeking to reduce inconvenience to Travelers. Such changes are deemed not to
be a major change, and no compensation will be payable to Travelers. Holidays, closing days and
other circumstances may necessitate a change of the day of the week for scheduled regional meals,
sightseeing or other activities. If you feel your enjoyment might be diminished by any of these
circumstances, please check with the respective national tourist office before selecting a specific
departure date. Non-Operation of Group Tours: All group tours are based on a minimum number of
participants. Isla Luxe Travel makes every effort to ensure that tours meet their minimum
requirements. However, if the tour drops below the minimum number of travelers, cancellation of
the tour may occur at the sole discretion of Isla Luxe Travel. In such case, travelers will be advised as
soon as possible. Isla Luxe Travel reserves the right to change the departure date in order to
accommodate such changes. We may offer alternative tour dates or other travel arrangements. You
may choose to accept these arrangements or to cancel your booking, in which case a full refund will
be provided except for flight cancellation will be in accordance with the terms of the carrier and Isla
Luxe Travel will not be liable for the carrier’s refusal to make any refund whatsoever. In such case
Isla Luxe Travel will not be liable for any additional costs incurred outside of the tour prices such as
visa and passport fees, travel insurance or any other purchases made by the traveler in anticipation
of the tour. Force Majeure: We cannot accept liability, provide any refund, or pay any compensation
where the performance or prompt performance of our contractual obligations is prevented or
affected, or you otherwise suffer any loss, injury, death, inconvenience or damage as a result of
circumstances amounting to “force majeure”. “Force majeure” means any event or circumstances
which we or the Supplier of the services in question could not foresee or avoid. Such events and
circumstances may include, acts of God, actual or threatened, war, insurrection, riots, strikes, civil
action, decisions by governments or governing authority, technical or maintenance problems with
transport, changes of schedules or operational decisions of air carriers, terrorist activity or the threat
thereof, industrial action, natural or nuclear activity, epidemic, pandemic, illness, physical injury,
quarantine, medical or customs or immigration regulation, delay, or cancellation, adverse weather
conditions, fire, volcanic eruption, hurricane, earthquake, and all similar events outside our control.
Furthermore, there will be no refunds due to fear of travel from actual or threatened terrorist,
health, political, pandemic or other similar events. Travel Protection: It is the traveler’s responsibility
to protect their purchases. For this reason, Travel Protection Coverage including additional Cancel
For Any Reason Coverage is strongly recommended. Such plan should cover Trip Cancellation or
Interruption, Medical Expense, Emergency Evacuation/Repatriation, and Baggage. Travel protection
plans can help protect you in the event of loss of non-refundable trip deposits and payments that
result from cancellation or trip interruption (due to a covered reason such as injury or illness before
or during the trip). It also helps with reimbursement for medical emergency costs (including very
costly medical evacuation costs), missed connections and baggage loss. Travel Protection Plans
including Cancel For Any Reason Coverage must be purchased in close conjunction with your travel
purchase. Isla Luxe Travel is not qualified to answer technical questions about the benefits,
exclusions, and conditions of travel insurance plans. Isla Luxe Travel cannot evaluate the adequacy of
the prospective insured's existing insurance coverage. If you have any questions about your travel
protection, call your insurer or insurance agent or broker. Certain countries have a requirement for
foreign visitors to have valid medical insurance on entry. Isla Luxe Travel cannot be held responsible
for denied entry if a traveler is unable to provide details to authorities of insurance or denial of entry
for any reason. Declining to purchase an adequate travel protection plan could result in the loss of
your travel cost and/or require more money to correct the situation. You also acknowledge that
without this coverage, there may be no way to recoup any losses, costs or expenses incurred. If you
choose to travel without adequate coverage, we will not be liable for any of your losses howsoever
arising, for which trip protection plan coverage would otherwise have been available. 5 Changes to
the Itinerary/Rates: The right is reserved to substitute hotels of similar category (if available) or
change schedules without prior notice should circumstances so demand. In the event of a change in
the itinerary necessitated by factors or conditions beyond the actual control of Isla Luxe Travel no
refund can be made, nor will credit be allowed, or refund given for any services provided in the
itinerary should any such services not be utilized by tour members. We reserve the right to alter any
itinerary, arrangement(s), or date(s), if it becomes necessary or advisable, and each trip traveler
agrees to pay additional expenses required by such alternative(s), if any. All prices are subject to
change without notice. Availability of refunds for air transportation included in a tour and additional
transportation costs for a person who does not utilize an air transportation part of the tour will vary
with the type of transportation and the point at which transportation is not used and shall be made
at the sole discretion of Isla Luxe Travel. All rates quoted in the
description(s)/itinerary(ies)/brochure(s) are based on the current carrier tariffs and current
international exchange rates and are subject to adjustment without prior notification in the event of
changes therein, and any increase resulting from such adjustment shall not modify the cancellation
provisions in the tour description/itinerary/brochure or the Trip Reservations and Details from
accompanying this disclosure notice. Destinations: Travel to certain destinations may involve greater
risk than others. Isla Luxe Travel urges travelers to remain informed on a daily basis as to current
news events, as well as to review travel prohibitions, warnings, announcements and advisories
issued by the United States Government prior to booking travel to international destinations.
Information on conditions in various countries and the level of risk associated with travel to
particular international destinations can be found at http://www.state.gov. In addition, you should
consult with government websites to ensure that you are in compliance with all requirements for
admittance into that country as well as understanding local laws that govern travel within a country,
such as tracking. You are also responsible for obtaining any testing and providing any paperwork as
required by governmental bodies. Should you choose to travel to a country that has been issued a
travel warning or advisory, Isla Luxe Travel will not be liable for damages or losses that result from
travel to such destinations. Travel Documents: You and any minors traveling with you must be in
possession of a machine-readable passport valid for 6 months after their trip return date along with
applicable visas. Some countries require that your passport have two to four blank visa/stamp pages.
Some airlines will not allow you to board if this requirement is not met. For information about
passport requirements you can visits the State Department’s website at
https://travel.state.gov/content/travel/en/passports.html. It is your sole responsibility to secure
and/or pay for any and all visas, reciprocity fees, affidavits, immunizations, etc. that are required to
be permitted entry into each destination. In some countries you may be subject to entry (reciprocity)
fees and/or departure taxes/ exit fees which will be collected at the airports upon entry/departure
by local government authorities. Please note that entry to any country may be refused even if the
required information and travel documents are complete. Visas: Some countries require visas to
enter. Without a valid visa, you may be denied entry into the country. You can find out if you need a
visa by visiting the embassy website of the country you'll be traveling to. It is your responsibility to
ensure you have all the proper travel documents, to include your visa(s). Children Traveling with One
Parent, or Someone Who is Not a Parent/Legal Guardian, or Children Traveling in a Group: Foreign
border officials may require custody documents or written consent from the other parent/both
parents. Requirements vary by country, so if this applies to anyone in your traveling party please
research the requirements and leave prepared. When travelling domestically or internationally, the
U.S. Transportation Security Administration (TSA) and U.S. Department of Homeland Security (DHS)
advise that everyone carry at least two forms of acceptable identification in order to board a flight.
Examples: DHS designated enhanced driver’s license, USA Passport, a foreign government passport.
The name, date of birth and gender that appears on the identification card must exactly match the
same such data that is listed on airline ticket(s) and booking records. For more information you can
visit the TSA website at https://www.tsa.gov/travel/security-screening/identification. For up-to-date
detailed information on travel documents and visas, entry/exit taxes and further information on
entry and exit requirements please check with your local consular services. Obtaining and carrying
these documents is your sole responsibility. Isla Luxe Travel bears no responsibility for such
information and will not be responsible for advising and/or obtaining required travel documentation
for you, or for any delays, damages, and/or losses including missed portions of your vacation related
to improper documentation or government decisions about entry. Non-Responsibility: Isla Luxe
Travel, and its employees, shareholders, agents, and representatives use third party suppliers to
arrange tours, transportation, sightseeing, lodging, and all other services related to tours. Isla Luxe
Travel is an independent contractor and is not an employee, agent, or representative of any of these
suppliers. Isla Luxe Travel does not own, manage, operate, supervise, or control any transportation,
vehicle, airplane, hotel or restaurants, or any other entity that supplies services related to your tour.
All suppliers are independent contractors, and are not agents or employees or representatives of Isla
Luxe Travel. All tickets, receipts, coupons, and vouchers are issued subject to the terms and
conditions specified by each supplier, and by accepting the coupons, vouchers, and tickets, or
utilizing the services, all travelers agree that neither Isla Luxe Travel, nor its employees, agents, or
representatives are or may be liable for any loss, injury, or damage to any tour traveler or their
belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or
indirectly from any occurrence beyond the control of Isla Luxe Travel. Isla Luxe Travel assumes no
responsibility or liability for any delay, change in schedule, loss, injury or damage or loss of any
traveler that may result from any act or omission on the part of others; Isla Luxe Travel assumes no
responsibility or liability for personal property; and Isla Luxe Travel shall be relieved of any
obligations under these terms and conditions in the event of any strike, labor dispute, act of God, or
of government, fire, war, whether declared or not, terrorism, insurrection, riot, theft, pilferage,
epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration
regulation, delay, or cancellation. Isla Luxe Travel accepts no responsibility for lost or stolen items.
Isla Luxe Travel reserves the right to refuse any traveler or potential traveler at its sole discretion.
Traveler is aware that travel to such area as traveler is undertaking on the trip booked with Isla Luxe
Travel may involve inherent risks, some in remote areas of the world. Inherent risks include, but are
not limited to, risk of injury or death from: motor vehicles collisions, animals, roadway hazards, slips,
and falls, consumption of alcoholic beverages, tainted food, or non-potable water; exposure to the
elements, including heat, cold, sun, water, and wind; your own negligence and/or the negligence of
others, including tour guides, other travelers, attack by or encounter with insects, reptiles, and/or
animals; accidents or illness occurring in remote places where there are no available medical
services; fatigue, chill, overheating, and/or dizziness,; known or unknown medical conditions,
physical excursion for which you are not prepared or other such accidents; the negligence or lack of
adequate training of any third-party providers who seek to assist with medical or other help either
before or after injuries have occurred; accident or illness without access to means of rapid
evacuation or availability of medical supplies or services; and the adequacy of medical attention
once provided. Traveler understands the description of these risks is not complete and that
unknown or unanticipated risks may result in injury, illness, or death. In order to partake of the
enjoyment and excitement of this trip, traveler is willing to accept the risks and uncertainty involved
as being an integral part of travel, including the risk of infection, illness and death. Traveler hereby
accepts and assumes full responsibility for any and all risks of postponement, cancellation,
quarantine, illness, injury or death and agrees to and shall hold harmless and fully release Isla Luxe
Travel from any and all claims associated with the trip, including any claims of third party negligence
and/or the negligence of Isla Luxe Travel therefore traveler hereby covenant not to sue Isla Luxe
Travel for any such claims or join any lawsuit or action that is suing Isla Luxe Travel. This agreement
also binds your heirs, legal representatives and assigns. The terms of this HOLD HARMLESS AND
RELEASE OF ALL LIABILITY, shall survive any termination or cancellation of this Contract, whether by
operation of law or otherwise. Indemnification: Traveler agrees to and shall indemnify and hold
harmless Isla Luxe Travel, LLC, and each of our officers, directors, employees and agents (collectively
“Isla Luxe Travel”), from any expenses, losses, liabilities, damages, judgments, settlements and costs
(collectively, “damages”) involved with or incurred by Isla Luxe Travel (including, without limitation,
reasonable attorneys’ fees and the advancement of same) with respect to any claims, law suits,
arbitrations, or other causes of action, which result, directly or indirectly, from: (i) traveler’s breach
or violation, or threatened breach or violation, of this Agreement and (ii) Any damage caused by
traveler while participating in the trip. Governing Law/Submission to Jurisdiction. Jury Waiver/Notice
of Claim: This Agreement and all attachments hereto and the rights of the parties hereunder shall be
governed by and construed in accordance with the laws of the State of North Carolina exclusive of
conflict or choice of law rules. Any claims shall be brought in a court of competent jurisdiction
located in North Carolina. You agree that you will only bring claims against Isla Luxe Travel in your
individual capacity and not as a plaintiff or class member in and purported class action or
representative proceeding. Isla Luxe Travel shall not in any case be liable for other than
compensatory damages, and your payment of a deposit on a trip means that you agree to these
conditions of sale and expressly waive any right to punitive damages. You understand and agree that
no claims will be considered and that you will not bring suit against Isla Luxe Travel unless you have
first provided a typewritten notice of claim to Isla Luxe Travel within 30 days after the tour or
cancellation of the trip. Entire Agreement & Severability: This agreement, including any other
documents, including invoices and booking confirmations we provide you, constitutes the entire
agreement and it supersedes all prior or contemporaneous communications and proposals, whether
electronic, oral, or written, with respect to Isla Luxe Travel. If any provision of these Terms shall be
unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from
these Terms and shall not affect the validity and enforceability of any remaining provisions.